BADGES

How much do your badges cost?

Our moulded base badges cost between $6.95 and $8.95 each ex-gst.
Our laser engraved badges start at $4.95 each ex-gst.

What are the set up fees?

We do not charge set up fees.

What are your artwork fees?

We do not charge for artwork. If you don’t have a graphic designer who can prepare a badge template for you we are happy to assist.

What size badges do you have?

Our most popular moulded base badges come in four sizes:
Small – 66mm wide x 17mm high
Regular – 76mm wide x 26mm high
Large – 66mm wide x 36mm high
Title – 76mm wide x 31mm high
If these sizes or this style of name badge do not suit you, we can create a custom badge in whatever size and shape you like.

What badge fastener options are available?

We offer the choice between a pin or magnetic fastener. Clip and swivel fasteners are also available for our custom range of badges.

How do you handle orders for large organisations in multiple locations?

Each organisation is different and we can tailor a solution that suits your requirements. Whether you require head office authorization of branch office orders, or distribution of head office orders to multiple locations we can work with you to find the most efficient method.

TURNAROUND

How long will it take to get my badges?

We work to get your badges to you as quickly as possible. Orders typically ship within two business days after we receive an order. We do however suggest you place your order with as much lead time as possible. The manufacturing process, especially for domed badges, can take longer than expected when quality standards are not achieved on the first attempt. Placing your order with a greater lead time will also allow for shipping issues which do occur from time to time.

SHIPPING

What shipping options do you offer?

Match Up ships by Australia Post. We offer three levels of service for our Australian customers. They are:
Regular Mail at $6 ex-gst for orders of three badges or fewer.
Parcel Post at $9 ex-gst (this option includes tracking)
Express Post at $12 ex-gst (this option includes tracking)

What about shipping to New Zealand?

We regularly ship to our clients in New Zealand and offer the following shipping options:
Air mail
Pack & Track International
International Express

Can you ship to countries other than Australia and New Zealand?

Yes. We can quote and give you an estimate of the time it will take according to your destination.

How do I track my order?

Tracking is available for orders shipped by Parcel Post and Express Post to destinations in Australia and Pack & Track and International Express shipments to New Zealand. Your Australia Post tracking number will be sent with your order completion notification email. If you were logged into the site when you placed your order you can look up your tracking details by logging into the site and going to: https://www.matchup.net/my-account/orders/.

CLIENT ORDER FORMS

How do I submit an order?

 If you are a new client we will work with you to establish a suitable badge template. You can get the ball rolling using one of the generic online forms, or by calling us on 1300 995 281.

Once we’ve established your template and processed your first order we will set up an online order form you can use for subsequent orders. The order form ensures we collect all the information we need in the most efficient format.

Does my company have an online order form?

If your company / organisation has ordered badges from Match Up in the past, the chances are we have set up an online order form. You can check to see if your organisation is listed here: https://www.matchup.net/client/

If it isn’t please get in touch and we will set one up for you.

How do I log into my company's online order form?

The client order forms are locked by default. To unlock an order form you will need a “Client Key”, or you will need to be logged into a user account with authority to access to the relevant form. We can help you with this. If you are logged into the site and can’t access your client order form please contact us and we will authorise your access.

How do I set up a user account?

You can do this yourself here: https://www.matchup.net/my-account/ Once you have set up your user account please send a request for authorisation to your organisation’s order form.

I've lost my password?

You can reset your password here: https://www.matchup.net/my-account/lost-password/
Just enter your email address and click on the “Reset password” button.